Since our last business update, we have made a few changes. Our main priority right now is the safety of our colleagues and customers; with that in mind, the team here at Hyladerm is taking the following steps to ensure that we’re able to provide the best possible service to our customers and help them plan for the future…
From Thursday 9th April our distribution centre will be open and orders can be placed online. We have implemented increased hygiene measures and a reduced workforce to ensure the safety of our staff. As a result, we have removed our next day delivery option and delivery lead-time has increased to 5-7 working days. We have made the decision to lower our free shipping threshold to £85 to help absorb some of the costs for our customers.
Our deliveries are managed by Royal Mail who are following the UK Government guidelines. To minimise social contact all orders will be dispatched on Tuesdays and Thursdays.
Supporting Our Community
We appreciate that many of you will be facing financial difficulties at this time. To help support our community and absorb some of the costs you are currently experiencing, we are running 30% off everything from 10th April – 19th April. Our marketing team has also been busy creating useful and educational content. Recent posts include: How To Work On Your Business During Quiet Periods and an explanation of the Government Support For Self-Employed.
Free Marketing Materials
We have specially designed a range of free marketing materials to help support your business. These include Gift Vouchers, Social Media Assets, Consent Forms and much more! View all the free downloads here. So many of you have already downloaded these and already using online which is great to see.
As a business, we will continue to monitor the situation and follow government guidelines. We are doing everything we can to try and help our customers but we fully appreciate the economic impact this is going to have and we will do everything in our power to support you through this difficult time.