DELIVERY INFORMATION

FREE DELIVERY ACROSS UK MAINLAND FOR ORDERS OVER £250

How long does dispatch take?

Standard dispatch for all orders is 5 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service.

An estimated delivery date will be displayed when you process your order. Please note, this date is dependent on you promptly responding to any communication from Hyladerm. Failure to do so may impact on our ability to meet the originally specified timeframe.

Delivery times

Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries on public holidays.

You will automatically be notified by e-mail when your order is dispatched – please check your junk or spam mail.

UK orders are dispatched by DPD Local; orders outside of the UK are usually dispatched by DHL Express or DPD. If your order is dispatched by DPD Local, they will notify you directly of a 1 hour time slot when your order is due to be delivered. Please note that if you’re not in when the order is due to be delivered then it will be left with a neighbour unless instructed otherwise.

European Delivery Destinations

As well as UK deliveries, we can also deliver to a wide range of European countries. The full list is as follows:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.

Rest of World Delivery

We also offer delivery to Australia, Canada, Cyprus, Dubai, Greece, New Zealand, South Africa.

Non-UK Delivery Charges

The cost of delivery is dependant on weight and will be shown in your cart at the point of checkout.

Please be aware that local taxes may apply at point of delivery.

Returns

Our goal is one-hundred percent customer satisfaction, so if you’re unhappy with your order then please get in touch us.

Before placing your order, please be careful to check product information. On every product there is information for that item as well as individual pages on the site to show where each dermal filler is best suited for.

This will give you the information you need to make a decision on the filler which would be best for you to order.

Exclusions

As a protective measure for all Hyladerm customers, returns of any products which have been opened will not be accepted.
When goods have been ordered in error, Hyladerm may agree to their return on the following conditions:

  1. The item must be in perfect condition and returned in original packaging carton.
  2. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.
  3. A request to return must be made to the Company within 14 days of receipt of goods.
  4. No refunds will be made in respect of carriage charges levied on the original order.
  5. We strongly recommend that proof of posting/ dispatch and appropriate insurance are obtained by the customer as Hyladerm cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, no refund will be made.
  6. Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

FREQUENTLY ASKED QUESTIONS

  • Can I track my order?

    This is something that we are currently working on but eventually, yes! You will receive a direct link to your tracking in your shipping confirmation. Simply click on the link to view the up to date tracking for your order.

  • What happens if I'm not in to receive the order?

    If you’re not in when your order arrives, the courier should leave a delivery note stating where you can pick it up (usually your local post office) or how you can re-schedule a delivery.

    If the courier doesn’t find you in to receive your parcel, they will usually try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

    If they’re unable to contact you at all, the delivery will be returned to our warehouse. If this is the case then you will need to pay for the goods to be redelivered again.

  • Can I make changes to my order?

    Unfortunately if you select next day shipping, orders cannot be changed if they are already on their way to you. For all other orders, you may be able to make changes within 24 hours, please send your request over to our customer service team at [email protected] and they will be happy to help.

  • What are items on backorder? / What is a pre-order?

    A pre-ordered item is not yet available, but will be sent out as soon as it is. When you pre-order an item you’ll be sent an email with the date your order is expected to be shipped, and on the product page you will find the expected dispatch date.

  • I haven't received my order

    The estimated delivery time for your order depends on which country you’re ordering from and which delivery method you chose. If you have any queries about your order, feel free to contact us.