In using the Hyladerm website you are deemed to have read and agreed to the following Terms & Conditions:

The website www.hyladerm.com (hereinafter collectively “Website” or “Websites”) and any content therein (defined below) is owned and operated by Hyladerm (hereinafter “we” “us” “our” “Hyladerm” or “Hylateam”). Please read all Terms & Conditions before using our Website – by visiting and using this Website, you (hereinafter “visitor” “you” “your”) are consenting that you have read these Terms & Conditions, and agree to be bound by them. If you do not agree with this document in its entirety, please immediately refrain from using this Website.

These Terms & Conditions constitute a legally binding agreement made between you (whether personally or on behalf of an entity) and Hyladerm, concerning your access to and right to use Website, as well as any other media forms, media channels, mobile website, or mobile application related, linked, or otherwise connected to Hyladerm and Website.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Use of Websites

To access or use our Websites, you must be 18 years or older and have the requisite mental capacity to enter into these Terms & Conditions. By using any of Websites, you represent that you are at least 18 years old and that you agree to be bound by these Terms & Conditions. Any use of our Websites by anyone under 18 constitutes an unauthorised use and a violation of these terms and conditions; we do not authorise the use of this Website by anyone under 18.

Please note these Terms & Conditions may be subject to changes or updates at any time, and Websites may not provide notice of such changes or updates. We reserve our right to make any changes or updates at any time, and the burden is on the user to routinely check these Terms & Conditions for updates. By continuing to use our Website and the content we produce, you confirm you agree to be bound by the Terms & Conditions as they appear, whether or not you have read them. If you are not in agreement with these Terms & Conditions, please do not use our Website or any of the Content that appears thereon.

Privacy Statement

At Hyladerm, we are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to all of our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

Under the Data Protection Act 1998, any information concerning the Client and their respective Client Records may be passed to third parties. However, Hyladerm Client records are regarded as confidential and therefore will not be divulged to anybody other than our manufacturer/suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request copies of any and all Client Records that we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties.

We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by Hyladerm will only be in connection with the provision of agreed services and products unless agreed otherwise by you the Client.

Hyaluron Pen Terms & Conditions

If you are purchasing Hyladerm for use with a Hyaluron air pen then you are agreeing that it is your sole intention to use Hyladerm with the Hyaluron air pen and for no other purpose.

You must have undertaken and passed a certified and accredited training course and provide us with the certificate before we will supply you with the product.

Under no circumstances must you attempt to inject the product as without the proper training this can result in serious injury. This can include blindness, blocked blood vessels and tissue death amongst other very serious adverse effects.

Due to the large variation in the quality of the various Hyaluron air pens currently available and the inconsistent training techniques being taught Hyladerm cannot guarantee the lifespan of the filler once it has been administered. We accept no liability should filler “appear” not to last or if lips return back to their original size once treatment has been administered for these reasons.

Hyladerm accepts no liability for use of the products outside of these Terms & Conditions, individuals must only use the products for the indications for which they have received certified and accredited training.

Disclaimer

Exclusions and Limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, Hyladerm:

  • Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other thirds party, including in relation to any inaccuracies or omissions in this website and/or the Companies literature.
  • Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
  • Any discrepancies with orders should be reported within 7 days (of order date). This should be reported to our office via email [email protected]

This Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. Our Terms are payment in full prior to our products/ services being sent/carried out.

If choosing to pay by Direct Bank Transfer then payment must be received within 7 days of placing an order, should you fail to make payment within this time it will automatically be cancelled.

Orders placed during promotion can only be amended during the promotion period.

Hyladerm does not store any credit card details on our servers. All payment transactions by credit/debit card are processed by our secure gateway Stripe. For full details on secure transactions, please visit www.stripe.com

Online Purchases

You understand that should you elect to make a payment through our website, information obtained during your purchase, including name, address, credit card information, method of payment, billing information, and other personally identifiable information may be collected by us, as well as our payment processing company.

You also understand and agree that any information provided by you is true and accurate, to be relied upon by us and our team in processing payment and delivering our products to you. Should your payment fail to process, we reserve the right to withhold the purchased product from you unless and until payment is properly rendered.

Limitations of Liability: We will take reasonable precautions and measures to keep this information private. While we will attempt to monitor and resist any third party hacking or third party ability to gain access to confidential information held by us, you agree and understand we are not liable for any unauthorised access to or use of your information or property, regardless of negligence, failures, tort, breach of implied or express contract, or any other causes of action or legal theories of liability, even if such theories could have been foreseeable or preventable, or if we were made aware of such a possibility.

You also acknowledge and agree that we have no responsibility or liability for policies of third party payment processing companies we select and use to facilitate purchases through our Website. When you make a purchase on our Website, please note you may also be subject to the terms and conditions, policies, and/or guidelines of the payment processing company, in addition to ours. For more information, we encourage you to visit the website of the payment processing company and read their policies and terms and conditions as well. You agree to release us as well as the payment processing company we choose from any damages you incur as a result of this process and agree not to file or assert any claims against us or the payment processing company arising from your purchase of a product through our Website.

We reserve the right to refuse any order placed through Website, for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that used the same billing or shipping address. We reserve the right to limit or prohibit orders that appear to be placed by resellers, distributors, false accounts, spam accounts, or any other accounts which otherwise raise a red flag or appear fraudulent, regardless of whether or not they actually are.

Coupon Terms & Conditions

All coupons/vouchers/discount codes issued are done so at the full discretion of Hyladern and we reserve the right to withdraw coupons at any time. Coupons issued cannot be used in conjunction with sale items or items that are currently under a company wide promotion.

Tag us to win £100 of Hyladerm credit T&C’s

– To enter, share a before & after photo on our Facebook or Instagram page
– One winner will be drawn at random on 1st of every month. If the 1st falls on a weekend, the winner will be drawn on the next working day.
– Entrants can enter the competition as many times as they like.
– Entrants will be pooled across Facebook and Instagram.
– The winner will be contacted via social media or email address if relevant and a one time use £100 discount code will be given.
– If the winner does not reply within 10 days, a new winner will be drawn and the prize subsequently passed on.

Ownership of Content Posted on Blog

Hyladerm may invite individuals to become contributing writers (“Writers”) to the Hyladerm online Blog located at www.hyladerm.com/blog and submit posts with content and images of their choosing. Prior to becoming a Writer, Writers agree they are responsible for any and all content they post, including obtaining any necessary permissions or licenses to post content, images, videos or other intellectual property belonging to a third party. While Hyladerm obtains a license from Writer to feature, host, share, and otherwise use content posted, Writer remains the copyright owner, and the sole party responsible should there be any alleged or actual copyright infringement posted on Website.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available from this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar, or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided to the best ability. By using this service you thereby indemnify the company, its employees, agents and affiliates against any loss or damage, in whatever manner, however, caused.

Log Files

We use IP addresses to analyse trends, administer the site, track users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally for systems administration, detecting usage patterns and troubleshooting purposes our web servers automatically log standard access information including browser type, access times/open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Analytics and third-party tools

When visiting Hyladerm, statistical analyses may be made of your surfing behaviour. This happens primarily using cookies and analytics. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

Cookies

Like most interactive websites this Company’s website

[or ISP]

uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other parties websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statement of these sites. You should evaluate the security and trustworthiness of any other sites connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text and images that relate to the company’s services and the full content of this website.

Communication

We have several different email addresses for different queries. These and any other contact information can be found on our contact us link on our website or via Company literature or via the company’s stated telephone or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an Agreement or Contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these Terms and Conditions. By accessing this website and using our services/buying our products, you consent to these Terms and Conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustments to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.